Most of our items are made to order, so the time we need to prepare your order can vary. With the exception of custom orders, we are committed to shipping your order within 1 – 3 business days. We absolutely cannot and will not (don’t ask) ship to any country in which the sale of sex toys is illegal. These countries include: Saudi Arabia, United Arab Emirates, Thailand, Vietnam, Malaysia, India, Maldives. Our toys are made with platinum cure silicone and cosmetic grade natural and body safe synthetic mica and non-mica pigments that are rated safe for use without restriction in the US and EU). At Aubergine we care deeply about sexual health and wellness. All Aubergine adult toys are made with body-safe, ethically sourced mica pigments or body-safe synthetic pigments that meet US and EU cosmetic standards for being safe for use on the eyes and the mouth (i.e., on mucus membranes). Also, all of our dildos, plugs, and adult toys are made with certified skins-safe Smooth On Dragonskin and Ecoflex platinum cure silicone. Unlike PVC and cheap plastics, platinum cure silicone is non-toxic, non-porous (it can be sanitized), and hypoallergenic (you’re not likely to have an allergic reaction). It’s the gold standard for making body safe sex toys. All of our mica powders come from the following two suppliers: Just Pigments, in Tuscan, Arizona, and TKB Trading in Oakland, California.

Due to the nature of our business and our products, all products are non-returnable and non-refundable after point of purchase. This is for health and safety reasons. We cannot ensure that items are sanitary once they leave our shop. However, if you have an issue with your order, please let us know. Obviously, we cannot exchange products once they leave our shop either (for the same reasons). If you believe your order is defective or has imperfections, let us know and we will handle those on a case-by-case basis.