ORDERS Acceptance of Orders You warrant that all informations you supply at the the time of placing an order for products that are offered for sale through the site (products, gear) and in connection with an order made using the site, is true and correct. By placing an order you made an offering to purchase a product, and subject to the following Terms of Supply. Your receipt of an order confirmation does not indicate the acceptance of your order and it does not confirm the offer to sell. TWISTED EGO has the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment of TWISTED EGO. We may require additional verifications or information before accepting any order. TWISTED EGO reserves the right to refuse any order without giving reason. If we cancel an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received. Errors I may correct any errors which appear on the site and reject any orders which have been received in connection with such errors. TWISTED EGO has the right to refuse or cancel any orders placed for products listed at the incorrect price. TWISTED EGO's right to refuse or cancel any orders will apply whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TWISTED EGO will immediately issue a credit to your credit card account in the amount of the charge. Change of adresse TWISTED EGO cannot be held responsible for an incorrect adresse being entered on your order. If you complete your order and then notice that the adresse details are incorrect, please contact TWISTED EGO immediately. SHIPPING & DELIVERY I aim to process your order within 5 to 14 opening days of it being placed. TWISTED EGO only ships orders Monday to Friday, during office hours. Operating on public holidays may provoque a delay on the parcel shipment, which TWISTED EGO can not be held responsible for. Please note that some of the products are made to order especially for you so dispatch times may vary according to availability. Following releases days TWISTED EGO may take a few extra days to catch up on processing orders. Your patience is appreciated. You will receive an email to confirm the order and again at the time of dispatch. Once an order has left the TWISTED EGO facility, it is in the care of the Swiss Post, the delivery service in charge and your local postal service. TWISTED EGO is not liable for any errors made by these services. Once you have received your parcel, please open it with care. TWISTED EGO is not liable for any damages during the opening of your parcel. Switzerland The estimated delivery time of orders within Switzerland is 2-4 business days after shipment. Your orders are shipped using Swiss Post and are all provided with a tracking number. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays of force majeure for which I will not be responsable. International In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. I have no control over these charges and cannot provide an estimated of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information. All orders are provided with a tracking number.

RETURNS No return or refund will be made due to incorrect sizing. All items returned must be returned in the original condition - unworn and unwashed. I will not be able to accept any items for return which are not in the original condition. You are responsible for postage costs of returning the item. I recommend using registered mail to return items, as TWISTED EGO is not liable for any items lost in the post. If you have received a product which is faulty or defective please contact me at [email protected]. Under TWISTED EGO's policy for defective or faulty items, you may return your products if the products (among other things) : - Are or become faulty through no fault of your own. - Are not fit for a standard purpose or a purpose you made known before your purchase. - Doesn't match the description for them. Any product returns must be made within a reasonable period of time and you will be asked for proof of purchase.