Turnaround: All orders are shipped within 7-10 days. We actually hand make these upon order for the customer. Monday – Friday 9am – 5pm. All orders are shipped after built within 1-3 days Monday – Friday 9am – 5pm. SHIPPING - We use the following carriers to deliver our orders: -USPS (Priority Mail) -UPS -FedEx ORDER TRACKING - If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. SHIPPING RATES - The rate charged for the shipping of your order is based on the weight & size of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. BACK ORDERS - If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. LEGAL STUFF - Master Control's Woodshop & Toys are NOT responsible for lost or damaged packages send via USPS. On international shipments, Master Control's Woodshop & Toys is not responsible for any non standard fees, customs or taxes, which are the responsibility of the customer to pay. Master Control's Woodshop & Toys does its best to pack your order securely and safely. If your products are damaged in transit, we will be happy to replace the product for you.

Each product has it’s own return policy listed on the product page. Returns are accepted for damaged, broken paddles or if you just don’t like it. It is rare, but just let us know so we can fix the problem and get you what you want ASAP. You can use our contact form to contact us. Breakages are extremely rare but they can happen. If a paddle breaks due to faulty workmanship (highly unlikely) or a fault in the wood (it’s always the tree’s fault) I may offer you a comparable replacement item if one is available. I may require the broken item to be returned to me so I can examine it to better understand the reason for the breakage. I gladly accept returns for exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. - Contact me within:3 days of delivery - Ship items back within:7 days of delivery in perfect condition. - We don’t accept cancellations– But please contact me if you have any problems with your order first. The following items are exempt from returns and can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: - Custom or personalized orders - Items on sale: Unfortunately, we cannot accept returns on sale items or gift cards. Conditions of return - To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]. Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refund Inspection - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.