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Impact toys
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Shop policies
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Due to the highly custom and intimate nature of our products, returns and refunds are evaluated on a case-by-case basis only.
We gladly accept returns in the event of our error, occurring either in the making process or due to fulfillment mistakes (we are human, after all), and the items remain completely unused; we must be contacted within 7 days of receipt to process these returns, and we will provide a shipping label for these circumstances.
If accepted, all other returns will require return shipping to be paid for by the customer, and are subject to a restocking fee.
If you have any questions about your purchase, before or after receipt, please never hesitate to contact us!
