Our orders will in 2 business days, unless otherwise stated in the listing. All orders will ship discreetly, only you'll know what's in the package. If your order requires a custom form (international) the description with be honest but generic. For example, the Loki Flowers will show as a rug cleaner. Evil sticks, as hair pins (I've used them to keep my hair up), etc. Customer is responsible for all taxes or custom fees, if shipping international. Some items can be made custom. Contact us and we'll try our best to accommodate.

No Return, No Refund Policy 1. Overview We value transparency and customer satisfaction. Due to the intimate and personal nature of these products, they are not returnable. Please read this policy carefully before making a purchase. 2. Non-Returnable Items The following items fall under our no return, no refund policy: 1. Customized or Personalized Products: Any item that has been customized specifically for you cannot be returned or refunded. 2. Intimate Products: For health and safety reasons, we do not accept returns on items used in an intimate nature. 3. Exceptions While our policy is generally strict, we do make exceptions in the following cases: • Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer service within [15 days] of delivery. We will arrange for a replacement or refund. • Description: If the product you received does not match the description 4. How To Request an Exception To request an exception for a non-returnable item, follow these steps: 1. Contact Customer Service: Reach out to us via email at [email protected]. Provide details about the item. 2. Provide Evidence: If the item is defective or damaged, provide clear evidence (photos, videos) to support your claim. 5. Final Notes • Store Credit: In some cases, we may offer store credit as an alternative to refunds. For any questions or assistance, please contact us thru Spicerack or send an email to [email protected]. Thank you for understanding our policy.