Please read FAQ and Return Policy before placing your order. Which material do you use for your toys? How safe is it? Our products are meticulously handmade using 100% body-safe, platinum-cured silicone, proudly sourced and manufactured in the USA. Our silicone is free from harmful chemicals, it is non-toxic, hypoallergenic and gentle on sensitive skin. It ensures a comfortable and irritation-free experience. When it comes to your intimate experiences, quality should never be compromised. Are all of your toys made in the USA? All of our toys are made in Brooklyn, USA. All silicone materials are also purchased only through U.S suppliers and third-party inspected for quality assurance. Do your toys vary from the product photos on your website? Yes! Since our toys are handmade and the colors are hand-mixed, there will be slight differences in color properties. Our products are hand poured by artists, each of this product is unique, thus small imperfections in texture, density up to 10% are inherent in the product and are not considered defects. How do you ship your toys? We put our toys in a SinSaint box which goes inside of a standard brown cardboard box. We put a shipping label on a box and it doesn’t say what the package contains exactly. You will see our company name and the name of the toy that has been shipped to you, along with the delivery address. What’s your estimated manufacturing and shipping schedule? It will take between 2-5 business days to manufacture the product before we ship it to you. If you cannot track your order after 5 business days of placing your order, please e-mail us at [email protected]. Do you ship internationally? Yes, we do! Note: Recipients will be responsible for all duties and taxes incurred upon receipt of shipment. All international packages will be accompanied by an itemized Commercial Invoice to pass through Customs. We will not include any identifying terms such as dildo, anal while describing an item on a slip.

Due to the nature of the product, we are unable to accept returns as a general rule. Exceptions may be made however these are considered on a case-by-case basis and must be related to production issues with the toy which were not stipulated on purchase. Any items marked as containing a defect or ‘Flops’ will have a description of the issue relating to the product and all sales are final. No returns and/or refunds will be given for any "Flop" products. When you receive your order it will arrive in a sealed clear bag, we encourage you to inspect it to the best of your ability without opening the clear plastic bag. Opening the bag is acknowledgement that you accept your product as is. Any requested returns, where the bag has been opened, are unlikely to be accepted as we cannot ensure the safety of the product. If you notice any defects before you have opened the bag, please email us with pictures of those defects. No returns or refunds will be accepted on the basis of incorrect ordering a toy firmness or size. All toys which are returned open are disposed of unless there is specific reason why this does not occur. We do not offer discounts or refunds for color on inventory toys. We do our best to capture the color of toys as accurately as possible in the listing pictures, but color may be affected by lighting, background, monitor settings, and perception, so a toy may look slightly different in color than it does in a listing. If you believe a toy does not match the listing pictures and you received the incorrect toy, please contact us and we may be able to exchange it if it is still in the sealed bag. When creating a custom toy, we will make every effort to match the colors you choose, but we cannot color match down to exact shades or hex codes. If you custom a signature color or named color from us be aware that there is variation in pours for each color and no pour will look exactly the same. A named color means that we use the same pigments and the same technique to pour it, but there is still a lot of variation between toys, each one is unique. If you still feel a mistake has been made in your custom, please contact us and provide pictures of the problem so that we may see how we can help remedy it. If your entire package arrived with damage to the outer package that occurred during shipping, please contact shipping carrier ( UPS, FedEx or USPS) for compensation.