? Turn-Around/Lead Time: Each of our items is crafted with hands from raw materials specifically for You, which means they require some time to create. You can find the lead time for each item on its product page. If you have any questions, feel free to reach out to us! ? Returns: Due to custom and intimate nature of our products, returns and refunds are assessed individually. We are happy to accept returns if there is an error on our part during production or fulfillment, provided the items are completely unused. Please contact us within 7 days of receiving your order to initiate a return in these cases. For all other accepted returns, customers are responsible for return shipping costs, and a restocking fee may apply. If you have any questions about your purchase, whether before or after you receive it, please feel free to reach out to us! ? Cancellations: To receive a full refund, cancellations must be submitted within 24 hours of purchase. If you miss this window, please contact us to check the status of your order. If we haven't yet used custom materials or reached an irreversible stage, we might be able to accommodate your request or offer a partial refund. ? Damage: We ensure that our products are free from functional defects when they leave our shop. If any damage occurs during shipping, please report it to us or the shipping carrier. Damage due to use is not covered, as it depends on how the products are used. However, all items are designed to function properly when used as intended. For repair evaluations or estimates for items damaged during use, please contact us for a quote. ? Shipping & Customs: International customers are responsible for any customs or import fees required to receive their items. We cannot collect or pay these fees on your behalf, nor can we waive them. Please review your country's customs and import tax requirements before purchasing. Buyers are responsible for any customs and import taxes that may apply. We're not responsible for any shipping delays. Thanks for understanding!

Returns: Due to custom and intimate nature of our products, returns and refunds are assessed individually. We are happy to accept returns if there is an error on our part during production or fulfillment, provided the items are completely unused. Please contact us within 7 days of receiving your order to initiate a return in these cases. For all other accepted returns, customers are responsible for return shipping costs, and a restocking fee may apply. If you have any questions about your purchase, whether before or after you receive it, please feel free to reach out to us!