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Shop policies
Cancellation policy: if you would like to cancel an order, please reach out to us as soon as possible. Sometimes an order has already been sent but we may not have had the chance to mark it as shipped in the system. In this case, please do not open the package and send the parcel back. The returning cost is the responsibility of the customer. If the order hasn't been shipped, we can cancel it for you with no additional cost.
Due to hygiene reasons, we do not accept returns or exchanges for underwear (panties and trunks), but if you run into any issues, please let us know and we will try our best to help you.
Other products can be returned or exchanged within 30 days of purchase, starting from the day tracking shows product is received. The returning cost is the responsibility of the customer; the cost of sending a new product in the case of an exchange is on us. A product can only be exchanged once. Returned or exchanged product needs to be in its original condition with no scratch, no stain and no smell. Please do not try on the product with perfume or scented skincare product on.
