Return / Refund Policy Refund policy We want you to be satisfied with the Lizush products you have purchased for yourself and your loved ones. We are committed to quality and offer the finest natural and unique products on the market today. If for some reason you are not pleased with your order, please reach out to customer service at [email protected] Help us find your order by emailing your order Number and your email address. * There is a 10 Day refund policy for unused items if purchased via the shop. Buyers will be responsible for all shipping costs. * If there is damage during shipping, please contact us. * Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. * To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. * To complete your return, we require a receipt or proof of purchase. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Sale items (if applicable) Only regular priced items may be refunded; unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 6336 Patterson Pass Rd. Ste C, Livermore, CA 94550. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.