Returning a completely fine product

If the customer decides to return the product(s) and:

it has never been used by anyone;
it contains all the original packaging, paperwork, manuals and accessories,
it is possible to do it minus the shipment fees and a restocking fee. Shipment fees will be paid by the customer. Additionally, if, while buying, the shipment price was set as free, it means that the actual shipment expenses were included into the product’s price and it will be derived from the returned money. The receipts of the shipping costs will be provided in order to not leave any doubts.

The restocking fee will depend on item’s set: if the item is in the default settings, we will take 10% restock fee, if the item is customized, we will take 20% restock fee.

Returning a product that has factory defects

If upon the delivery recipient finds out that the product or some part of it has some factory defects, then the customer, preferably within 30 days after receiving the piece of furniture, contact us. We will either:

send newly made same piece of furniture for free;
send a new part of a furniture to replace the one that has factory defects for free;
give back 100 % of the paid price;
compensate in any other way that is the most suitable for the both parties. For example, exchange it to another product.