Returns and Exchanges Policy

At Ballistic Metal, your satisfaction is our priority. While we strive to provide the highest quality products and exceptional customer service, we understand that issues may occasionally arise. Below, you’ll find our comprehensive returns and exchanges policy.

Return Policy Overview:
Due to the intimate nature of our products, we cannot accept returns or exchanges unless there is a manufacturing defect. This policy ensures the safety, hygiene, and integrity of our handcrafted items.

Defective Items
If you receive a defective item, we are committed to resolving the issue quickly and efficiently. Here's what to do:
- Contact Us: Email our support team at [email protected] or call us at (818) 678-9193 within 14 days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and photos of the defective item for assessment.

Resolution Options: Based on the situation, we will either:
- Replace the defective item.
- Provide a store credit for the value of the defective item.

Items Not Eligible for Returns
For health and safety reasons, the following items are not eligible for returns:
- Products that have been opened or used.
- Custom or personalized orders, including engraved items.
- Items without their original packaging or proof of purchase.

Return Process for Approved Cases
Approval Confirmation: Once your return is approved, we will provide detailed instructions for returning the defective item.

Shipping the Item: You are responsible for return shipping costs unless otherwise specified. Please ensure the item is packaged securely to avoid damage during transit.

Inspection and Resolution: After receiving the returned item, our team will inspect it and process the replacement or store credit within 7-10 business days.

Damaged During Shipping
If your order arrives damaged due to shipping, please follow these steps:
- Document the Damage: Take photos of the damaged item and the packaging.
- Contact Us: Email [email protected] or call (818) 275-1840 within 7 days of delivery.
Resolution: We will file a claim with the carrier and work with you to resolve the issue.

Customer Service Commitment
At Ballistic Metal, we value your trust and loyalty. If you have any concerns or questions about our returns policy, please don’t hesitate to reach out. We’re here to assist you.

Email: [email protected]
Phone: (818) 678-9193
Hours: Mon - Fri: 09:00AM – 04:00PM
Thank you for choosing Ballistic Metal. We appreciate your understanding and support of our policies, which help us maintain the highest standards of safety and quality for all our customers.