The customer has the right to request a return or refund of products in case of delivery errors, damaged items, or non-conforming goods.

Before proceeding with a return, the customer must contact the seller to agree on the methods and details of the procedure.

Except in exceptional cases, return shipping costs for an item ordered by mistake are the responsibility of the buyer.

If the buyer has placed an order by mistake and wishes to cancel it and obtain a refund:

If the order has been prepared but not yet shipped, the cancellation will be accepted and a full refund (100% of the paid amount) will be issued, except for customized items, which are non-refundable;

If the order has already been shipped, only the value of the goods returned to the sender will be refunded, subject to verification of the product’s integrity and only after the item has been received back.

If an order is returned to the sender because the address provided was incorrect, the package was not claimed by the recipient, or for any other similar reason, the customer may choose to:
Request a partial refund of the order, excluding shipping costs (not applicable to customized items);
Request reshipment of the order, after paying a new shipping fee and clarifying the reason why the shipping has come back to sender.

In all cases, these options are valid only after the order has been received back and the integrity of the products has been verified.