Shop policies
All parcels are sent in discrete plain packaging.
Many of our orders are custom made to your own specific measurements to ensure a perfect fit every time. This means orders typically take one- four weeks to be ready to ship, depending on the complexity and how many orders we currently have. However if you need an item by a specific date please email us with the date it is required by and we will do our best.
We are a UK company, but regularly ship to the US with USPS for small items or Fed Ex for larger items. There are usually no import duties to pay from the UK to US, but if there are any import or customs fees the customer is liable to pay them.
If you are not entirely satisfied with your order please contact us at [email protected] so we can discuss the best option for your particular situation.
You can return any item to us for either a replacement, refund, exchange for an alternative item or adjustment. Please return your order to us within 30 days of receiving it. Please contact us before returning it for full up to date returns details.
After 30 days, but within six months, if an item develops a fault please contact us and if we are able to repair the item we will do so, usually free of charge. If you have damaged the item rather than it being faulty and you would like it repaired (or if you have put on or lost weight and need a size adjustment) please still get in touch as we can often repair items for a very nominal fee. We hate items ending up in landfill if there is no need and would much rather help you get years of enjoyment from your outfit or kit!
