ORDERS

All orders are subject to acceptance and availability. Orders may be cancelled within 24hrs of order being received and no later.
All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.
Purchases may require further payment authentication in the form of a bank authorisation code or proof of billing address from card issuing bank including name and billing address matching that of the cardholder. Items will not be shipped until the requested proof has been provided. If these details are not provided within 7 days of being requested CNDYMSHKA reserve the right to void any orders and the purchaser will receive a full refund within a further 7 days.



International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Orders that are rejected or returned due to non payment of duties will be liable for any shipping/duties/holding fees incurred as well as an administrative fee of 20.00 USD.

CNDYMSHKA undertakes to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered.

Items bought on our shop are subject to international design and copyright laws.

PRODUCT & GUARANTEE

All CNDYMSHKA goods are made from high quality European elastic straps, mesh and cotton.
Our products crafted and shipped from Tbilisi, Georgia.

DISCREET PACKAGING

Our parcels are sent in non-logo packaging to keep your order private. Each order is packed in craft box.

IMPORT DUTIES & TAXES

International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

DELIVERY

We ship everywhere around the world. Your order will be carefully packaged and delivered wherever is most convenient for you.

We want you to have your new product as soon as possible! All our products are handmade and made to your order.

Repeated shipping terms:
- If a customer didn’t pick up a parcel in time and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.
- If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.

DELIVERY TIMES

Items are made to order and will be dispatched within 2-3 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.
Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

CNDYMSHKA shall not be deemed responsible for any delays caused by destination customs clearance processes.