Payments Payments are processed through Paypal. ... Production All items are made to order. Current production time for your order is between 5-10 business days. If you're placing an order for a specific date, Holiday, etc, please message me before you make the purchase, in order to make sure that I have enough time available to get your order done and shipped to you in time. Items will be shipped from Croatia as certified (registered) airmail (with tracking number),within 5-10 business days depending on the volume of work at the moment. TRACKING INFORMATION: The vast majority of post offices (USPS, Royal mail, etc) offer text and/or email updates regarding your shipment. You just need to register on the post office tracking page. I advise you to use it, the postmen are unfortunately not very reliable. IMPORTANT: Registered Post International has no tracking capabilities in some countries (e.g. Australia, Canada) * Worldwide shipping fee is 8-14 USD for single item up to about 17 USD for 2-3 item combined postage. * CANADA, AUSTRALIA, UAE - for ordered two or more items shipment will be sent as Insured with tracking, about $26. Items are sent in Poly Mailers. ... Approximate delivery time will vary according to your location. It shouldn’t take longer than 3-10 business days if shipped to Europe; 7-20 business days if shipped to US, Canada and rest of the world, though in some rare cases it may take a little longer. Custom duties and taxes are not included in price of the items or shipping. You are responsible for any and all customs/brokerage fees that may be incurred. These charges are unique to your country and are out of our control. Please note: Once the packages leave my shop, I have no more control over its delivery. I can trace a package that you believe has gone missing, but only after 30 days. IMPORTANT: Registered Post International has no tracking capabilities in some countries (e.g. Australia, Canada) LOST PACKAGES: Four weeks for delivery is not unusual for International mail. If your package doesn't arrive within 4 weeks I'll initiate a Claim procedure (Croatian post search for packages). The procedure will be completed within no more than 30 days of the procedure initiation date. The procedure is mostly successful and you'll receive your package. If the package is declared lost I'll refund your order. RETURNED PACKAGES: Package that are returned by the shipper for any reason including but not limited to failure to pick up, address problems, or inability to deliver will be held for 10 days. During that time I will attempt to contact the buyer via email address connected to the account. After 14 days without response the item will be returned to stock and no refund will be issued. *If the buyer wishes the package to be reshipped an additional shipping fee will be invoiced via Pay Pal. Reshipment will take place only after the invoice is paid.

If after receiving your item(s) you have any questions or concerns, please contact me at cocosretrocloset [!at] gmail.com so I may have an opportunity to answer and/or correct the situation as appropriate. Return is possible in agreement with the buyer. In this case: *Item must be returned within 14 days of receiving. *Any item accepted for return must be returned unworn and without excessive try on appearance - ie: no odors such as perfume, body lotions, smoke, or pet hair, lint, etc. In other words the item must be returned in NEW condition. Refunds will be made (subject to the following) after the item is received and inspected. *Item that aren't in the condition in which they were received, including signs of wear or alteration, can't be returned. *The parcel has to be returned by a method with delivery confirmation or trackable method. **In all instances we reserve the right to request a photo of the perceived problem before authorizing a return or making a refund. ** We will refund item cost after receiving the returned item. Minus shipping costs. ** Custom orders are final! There will be no exchanges or refunds! *** Exchange is only possible for the same product in another size. Postage for the exchanged product is paid by the buyer through Paypal. **** Postage is paid by the seller in case of: - if the wrong product was sent (size, color, ...) - if the product was sent with an error