Frequently Asked Questions

As each shop on Spicerack Market signs up with their own PayPal account, each shop will have a different business name showing up as the company that your payment was sent to. On each product listing the business name showing up on the payment statement will be provided for you to be aware of.

Sellers will note whether they offer discreet shipping on each product listing. We encourage all shops to ship discreetly and enable the shop to highlight a Discreet Shipping badge when offered.

As this is our beta launch, we are still working out the tax and legal issues associated with shipping to customers outside of the U.S. Since each shop on Spicerack market ships their own orders, the shipping costs that would have to be charged to U.S. customers when ordering a product from a shop outside of the U.S. would be quite high so we’re working with international makers to help import bulk orders from these creators in order to offer our customers these products shipped from our U.S. location for a better customer experience.

Since most of our products are made to order, you can request an order cancellation which will be sent to the seller to approve based on their cancellation policy which can range between cancellations being accepted as long as the item hasn’t shipped or cancellations being accepted as long as the creator hasn’t physically started creating the custom order.

Our shops are not allowed to send you emails as you will be able to see a social feed from your favorited shops to see their announcements and updates. The only marketing emails you might receive would be from Spicerack Market to show you new products, new blog posts etc but you can easily choose which email notifications you would like or you can choose to opt out of all marketing communications and then you will only receive notifications about your specific orders.

Once an order is shipped, the shop will upload a tracking number which you can find in your customer Dashboard under ‘MY ORDERS’ which you can use to check on the shipping status of your order.