Sanctum Shoes VALENTINA BLACK SHINY ROUND NOSED PUMPS

Returns for customers within the European Union
You have the right to cancel your order up to 14 days after the date of receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your home to the online store are at your own expense.

If you exercise your right of withdrawal, the product must be returned to the company with all accessories supplied and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is damaged beyond what is necessary to sell the product, we may charge you for the reduction in value of the product. Therefore, please handle the product with care and ensure it is properly packaged when returning it.

To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days of receiving your return, provided the product has already been returned in good order.

How to return a product (step by step):


Return the product(s) that are not satisfactory back in the original shoebox with the labels and stickers attached. The heels must be in the same state as they were when they arrived. When finished, send us an email at [email protected] to request your personal return number (RMA). Don't forget to send us your order number!



You will receive a return instruction and a return number. We cannot process returns without a request or return number. The buyer is responsible for paying the shipping costs for the return shipment to our warehouse. We offer a paid return label for many countries that is cheaper than returning it yourself. When you are in possession of a shipping label, drop the package off at the nearest parcel shop.



After receiving your return, we will check it. We will then send you a replacement product or refund the order amount due within 14 after receiving your return, provided that the product has been returned in good order. The price per product will be refunded including original shipping costs for customers within the EU.



Please note:

The buyer is responsible for paying the shipping costs for the return shipment to our warehouse in the Netherlands. We offer a paid return label for many countries that is cheaper than returning yourself.
If you choose a payment option with additional costs (paypal, Klarna), these additional costs will not be refunded. We offer sufficient payment options at no cost so that you do not have to use these expensive payment methods for you and us.
Your return must meet the requirements as stated below. The return must be unworn, unused and with all original labels, packaging and characteristics.
We cannot process returns without a request or return number.
After receiving your return, we will check it. We will then send you a replacement product or refund the order amount due within 14 days after registration of your return, provided that the product has been returned in good order. The price paid per product will be refunded including original shipping costs for customers within the EU.
Paid return shipping label
For customers in the following countries, we offer a paid return label which in many cases is cheaper than paying the return costs yourself. You will receive the link to the portal from us as soon as you request a return number. The return label service is only available within the 14 day return period.

Country Costs € return label Shipping options
Netherlands 4,50 DPD, DHL, PostNL
Belgium 6,95 DPD
Germany 6,95 DPD, DHL
France 7,95 DPD
Spain 14,10 DHL
Denmark 13,00 DPD
Poland, Czech Rep. 13,00 DPD
Sweden, Finland 16,20 DPD
Spain 17,00 DHL return
Italy 19,50 Postal service
Austria 12,75 Postal service (PostNL return)
Slovenia 15,00 Postal service (PostNL return)
For other EU countries we can't offer return labels due to limitations of DHL, PostNL and DPD. Please arrange a shipping label for your country yourself. Please note that for some regions, island in the above countries there is still no discounted return label possible.

Requirements for return shipment
If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and – if reasonably possible – in its original condition and packaging. The return must be unworn, unused and with all original labels, packaging and characteristics.

Our products have multiple labels and stickers for checking. When removing these labels and/stickers, you put the product into use and your right to return expires.

Our products are delivered in cardboard shipping boxes. When returning, use the shipping box to return the shoes (if the box is damaged, use another box) to protect the shoe box. Even if the shoe box is returned without protection, we are forced to refuse your return.

Returns that are returned late or (partly) damaged or worn can be deducted an amount to cover the costs of stocking or settling the damage. For orders and returns of 5 or more items, a "restocking fee" of 5% can be charged.

Exception custom products
The right of withdrawal does not apply to products that you purchase through this web store that are made to measure according to the specification entered by you (made-to-measure or made-to-order). The sale is final after successful payment. Each product is explicitly stated if it concerns a custom product.

Returns from outside the EU
For customers outside the EU, in principle, all rights apply as stated for EU customers. The only exception is that the shipping costs outside the EU will not be reimbursed in case of return.

You have the same rights and obligations as EU customers except that we do not refund the original shipping costs, we only refund the product price you payed.
You will have to pay for the shipping costs to return the product to our warehouse in the Netherlands.
We do not refund any customs fees or VAT payed by you to your local custom office. Please contact your customs office to get a refund for any custom fees.
If your shipper is charging us with custom and/or handling fees for importing back to the EU, we will have to take these from your refund; please make sure you follow all instructions.
For large orders over 5 pairs we may have to charge a handling fee for returns. Please contact us first if you order or return larger orders.