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Shop policies
Cancellation Policy
Order Cancellation: Orders can be canceled within 6 hours of purchase.
Custom Orders: Cancellations are not accepted for custom or personalized items once production has begun.
Cancellation Process: Contact us immediately to request an order cancellation.
Shipping Policy
Processing Time: Orders are processed within 1-3 business days.
Shipping Options: Standard, express, and international shipping are available.
Shipping Costs: Shipping costs vary based on location and shipping method selected at checkout.
Tracking Information: A tracking number will be provided once your order has been shipped.
Frequently Asked Questions (FAQs)
How do I care for my leather products?
Use a damp cloth to clean. Avoid harsh chemicals and conditioners not specifically designed for leather.
Do you offer custom sizing or designs?
Yes, custom orders are welcome. Contact us with your specific requirements.
What if my item arrives damaged?
Contact us within 48 hours of receiving the item with photos of the damage, and we will arrange for a replacement.
Can I track my order?
Yes, tracking details will be emailed once your order has been shipped.
Additional Information
Materials: All products are made from high-quality Italian leather.
Warranty: Our products are designed to last. We offer a 1-year warranty on all items against manufacturing defects.
Privacy Policy: Your information is secure and will not be shared with third parties. We respect your privacy.
Return Policy
Eligibility for Returns: Returns are accepted within 7 days of purchase.
Condition Requirements: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: Custom or personalized items and items on sale are not eligible for returns.
Return Process: Contact us via email to initiate a return. Return postage is the responsibility of the customer, and our original shipping cost will be deducted from the refund amount.
Refunds: Once the item is received and inspected, refunds will be processed to the original payment method within 5-7 business days.
