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Shop policies
We understand that sometimes a product may not meet your expectations or preferences. In such cases, we offer a refund and cancellation policy for our sex toys. Please read the following guidelines to ensure a smooth return process.
Refund Eligibility:
To be eligible for a refund, you must contact us within 2 days of the purchase date.
We cannot accept returns or provide refunds for opened and used sex toys due to hygiene reasons.
Return Process:
If you have received a sex toy that is unopened and unused, please send us a message within 2 days to initiate the return process. We will provide you with instructions on how to return the product.
You must package the sex toy securely and discreetly, ensuring it is in its original condition and placed in its original zip bag (if applicable).
We recommend using a reliable and traceable shipping method to return the item.
Refund Process:
Once we receive the returned sex toy and confirm that it meets the eligibility criteria, we will proceed with the refund process.
The refund will be issued using the original payment method, and you will be notified via email once the refund has been processed.
Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
