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Lingerie
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Shop policies
Last updated: 27th August 2024
Estimate Delivery Times
The estimated delivery time for most items is around 2-3 weeks using the standard shipping and around 7-10 days using the express shipping from the date of purchase. Please note, these are estimations only providing no delays along the way or hold ups in customs etc.
Shipping Options & Delivery Costs
You will be asked to select a shipping method at checkout which will give you delivery times and cost.
Shipping Times
Please note that shipping times vary depending on your location. Generally most country shipping time is 2-3 weeks for standard shipping and 5-7 working days for express shipping.
Order Processing Time
It takes about 2-5 working days to process your order ready to send out for delivery. As soon as your order is processed, you will receive an email with tracking number details. We will always keep you up to date with shipping details along the way and will try to speed it up for you. Please note the processing time for custom made products is 1-2 weeks.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once the product has been shipped. We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees & Some items may not be available for delivery to your country, in which case it will not allow you to purchase.
We are not responsible for shipping charges and any additional charges if the item is not allowed into the country its being sent to and it is returned.
Delays
Haus of Circuit want your order to get to you as quick as possible. We do everything we can to provide smooth and quick transaction but once the item has been handed to the shipping company, we have no control over any delay that may arise from that point on, for example hold up in customs, shipping company processing etc
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Contact Us
For more information about our shipping policy please contact us by e-mail at [email protected]
Return Policy:
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you the instructions on how and where to send your package. Buyers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take around 1 - 2 weeks for your bank or credit card company to process and post the refund too.
