Intense Secret - Shop Policy Privacy and Discretion At Intense Secret, your privacy is our top priority. All orders are packaged discreetly with no mention of our brand or the nature of the contents. Your personal information is kept strictly confidential and is never shared with third parties. Shipping We offer fast and discreet worldwide shipping. Orders are typically processed within 1–5 business days. Shipping times may vary depending on your location, but we always aim for prompt delivery. All packages are plain and unmarked for your peace of mind. Returns and Exchanges Due to the intimate nature of our products, we can only accept returns on unopened, unused items in their original packaging, within 14 days of receipt. For hygiene reasons, opened items cannot be returned. If you receive a defective or incorrect item, please contact us immediately and we will arrange a replacement or refund. Payments All payments are securely processed using trusted payment providers. Your transaction will appear under a neutral name to ensure discretion. Customer Service Our team is here to help! If you have any questions, concerns, or need assistance, please don’t hesitate to contact us at [email protected]. We aim to respond to all inquiries within 24 hours. Age Restriction By purchasing from Intense Secret, you confirm that you are at least 18 years old (or the legal age in your jurisdiction) and legally allowed to buy adult products. Legal Disclaimer Products sold by Intense Secret are intended for adult use only. We are not liable for any misuse of our products. Always follow usage instructions carefully.

Intense Secret - Return Policy We want you to love every purchase from Intense Secret. If for any reason you're not completely satisfied, please review our return policy below: Eligibility for Returns Due to the intimate nature of our products, only unopened, unused items in their original, sealed packaging are eligible for return. Returns must be initiated within 14 days of receiving your order. For hygiene and safety reasons, we cannot accept returns of opened or used items. Defective or Incorrect Items If you receive a defective product or an item that is different from your order, please contact us within 7 days of delivery. How to Request a Return Email our support team at [email protected] with your order number, a description of the issue, and photos if applicable. Our team will guide you through the return process. Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days. Non-Returnable Items Opened or used products Clearance or sale items Gift cards Thank you for trusting Intense Secret. Your satisfaction — and your privacy — are our passion.