No Return, No Refund Policy
1. Overview
We value transparency and customer satisfaction. Due to the intimate and personal nature of these products, they are not returnable. Please read this policy carefully before making a purchase.
2. Non-Returnable Items
The following items fall under our no return, no refund policy:
1. Customized or Personalized Products: Any item that has been customized specifically for you cannot be returned or refunded.
2. Intimate Products: For health and safety reasons, we do not accept returns on items used in an intimate nature.
3. Exceptions
While our policy is generally strict, we do make exceptions in the following cases:
• Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer service within [15 days] of delivery. We will arrange for a replacement or refund.
• Description: If the product you received does not match the description
4. How To Request an Exception
To request an exception for a non-returnable item, follow these steps:
1. Contact Customer Service: Reach out to us via email at [email protected]. Provide details about the item.
2. Provide Evidence: If the item is defective or damaged, provide clear evidence (photos, videos) to support your claim.
5. Final Notes
• Store Credit: In some cases, we may offer store credit as an alternative to refunds.
For any questions or assistance, please contact us thru Spicerack or send an email to [email protected]. Thank you for understanding our policy.