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Shop policies
No returns, no exceptions.
All lingerie is hand made by a very small team and given the nature of the product we cannot accept returns.
View our other policies on our website here: https://lottiejlingerie.com/pages/faqs
Returns and Refunds
No returns or exchanges can be accepted under any circumstances.
No refunds can be issued after purchase.
No cancellations can be accepted after purchase.
No exceptions.
We take pride in our products and fit is important. If you feel you followed our fit guide correctly and something isn't right, or if there is an issue with something you ordered, we want to know.
Please reach out to us.
Custom fit guarantee:
If your custom order doesn't fit upon arrival we offer a remake guarantee.
Any issues with any item will be taken seriously, corrected promptly and accordingly.
Please reach out to us.
