For Premade Products:
- Order Cancellations are allowed before the shipment is fulfilled
- Returns and Exchange Policy remains the same, for more information read our Return Policy
For Customizable Toys:
- Order Cancellations are allowed before the shipment is fulfilled
- Returns and Exchange Policy remains the same, for more information read our Return Policy
For Completely Custom Toys (One of a Kind Toys):
- Order Cancellation are allowed but only with partial refund. For more information read the Product specific description about Partial Refunds of One of a Kind Toy
- Returns and Exchange Policy remains the same, for more information read our Return Policy
We want you to be happy with your purchase. If you need to request an exchange, please note the following:
Exchanges are accepted within 14 days of receiving your product.*
Products must be returned in their original packaging, with all included items.
For hygiene and safety reasons, only sealed products can be exchanged.
Exchanges are available for the following reasons:
- Wrong color or pattern**
- Wrong softness level**
- Visible tears or loose parts**
Exceptions:
- If you received the wrong product, we will process an exchange regardless if packaging seal Broken or not.***
- If your product develops a split in the color layers, we will exchange it at any time.***
*You may choose a replacement product within the same price range.
**These criteria apply only to the main product, not any extra items included with your purchase.
***These exceptions apply only to the product itself, not to any extra items included in the parcel.
If you have any questions or need assistance, please contact us. We’re here to help make things right.