Due to the intimate nature of our products and for hygiene reasons, insertable toys and all products that come into contact with mucous membranes (e.g. dildos, plugs, masturbators, etc.) are non-returnable and non-refundable, even if unopened. This policy ensures the safety and health of all our customers. If you believe you’ve received a defective item, please contact us within 7 days of delivery with clear photos and a description of the issue — we’ll assess it and propose a solution (replacement, store credit, or refund depending on the case). For non-intimate items (e.g. accessories, clothing, display stands, unopened lubes/cosmetics), you have 14 days from delivery to request a return, in accordance with French consumer law. Items must be unopened, unused, and in their original packaging. Return shipping costs are at your expense unless the return is due to an error on our part. To initiate a return, contact us at [email protected] with your order number and details. We’ll guide you through the process. Refunds (when applicable) are processed within 14 days after we’ve received and inspected the returned items.