Promescent

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.promescent.com/pages/terms-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping

We offer free USPS First Class Mail shipping on orders with a US shipping address and a value of more than $20.

Expedited Shipping Fees
We also offer expedited shipping at the following rates:

Shipping Method — Shipping Fee

FedEx 2-Day (US Only)
2 business days — $9.95

FedEx Overnight (US Only)
1 business day — varies by region

FedEx International Express (International Shipping)
2–4 business days — varies by region

DHL (International Shipping)
2–7 business days — varies by region

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms of Service.

HOW FAST DO YOU SHIP?
Our goal is to ship all orders within one business day of purchase. However, please note that we do not operate on weekends or holidays, so orders placed during these times will be processed on the next business day. While we strive to meet this timeframe, shipping within one day is our intention and cannot be guaranteed.

HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: Each time period on the day selected in your account.

DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries.

Free USPS First Class Mail shipping is not valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?
Promescent products are legally sold in the US and its territories under FDA monographs, 510(k) Medical Devices, and cosmetic regulations. While Promescent is legally sold in the US and you are buying it legally from the US, it does not mean or imply that the product is registered for sale in the country you are shipping it to. Whenever Promescent is shipped internationally, this is for personal use only and not for resale.

http://www.promescent.com is based in the US and the website operates under US law.

Where necessary and/or possible, the Company will add the necessary documents for export so the product can be processed and cleared through Customs as fast as possible. While the Company will prepare all customs documents as much as possible, shipping the product outside the US remains the sole responsibility of the buyer.

US shipping to PO boxes will only ship via USPS's Expedited service and may require additional transit time.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms of Service.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.promescent.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:

Phone (Toll free): 855-426-9500
Email: customerservice@promescent.com

Promescent Goods Sold on promescent.com
Due to the intimate nature of our products, we do not offer returns or refunds (outside of our 30-day Money Back Guarantee).

Defective, Damaged, or Missing Item Replacements
We will exchange any product that is defective or has a manufacturing defect.

Any issues or disputes with regard to defective, damaged, missing, or incorrectly shipped items must be reported to our Customer Service team within 30 days of the order being delivered (no refunds or exchanges will be honored without contacting Customer Service first). Any claims for replacement received after 30 days of delivery will not be honored.

30-Day Money Back Guarantee (offer only valid for U.S. Customers)
All international sales are final (items shipped outside of the United States).

If you are dissatisfied with one of our Money Back Guaranteed Products (see full list below) for any reason, we will refund the purchase price less the cost of shipping. The customer is responsible for shipping costs to and from a Promescent facility.

Money Back requests must be received within 30 days of the product delivery date. We are not liable for returns that are damaged or lost in transit to Promescent. Refunds will be provided within 5 business days (excluding holidays). Promescent will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Refunds can only be processed against the original payment method used. No other forms of refund will be permitted.

The 30-Day Money Back Guarantee is only valid for new Promescent customers and existing customers who are trying a product for the first time (for example, a customer who has ordered Delay Spray previously but has now tried a Personal Lubricant).

Money Back Guaranteed Products
Delay Spray
Delay Wipes
Personal Lubricants
Female Arousal Gels
VitaFLUX® for Men & Women
Before and After Wipes
Massage Oils
Toy Cleaner
Condoms
Adult Toys/Vibrators:
Products that are considered electronic devices (e.g., vibrators) are only eligible for the 30-day money-back guarantee if the item is unopened and in its original packaging with the seals intact.
Exception: Purchase of a We-Vibe or Promescent product is covered under a 30-day "Orgasm Guarantee". If a We-Vibe or Promescent sex toy you’ve bought from www.promescent.com doesn’t enhance your sexual happiness, then we’ll refund you the full cost of the item.
We do not refund orders for/or we are not responsible for:

UPS/FedEx/USPS Shipping Delays
A lost package
If a customer cannot locate a package, they must notify the Promescent Customer Service Team within 24 hours of delivery.
Dissatisfaction due to side effects or lack of efficacy.
Please keep us informed of any changes to your therapy or personal information, as it is your responsibility to ensure that we have accurate and up-to-date information on file.

The auto-ship program is designed to be flexible and allows you to make changes to your order before the scheduled shipping date. However, please be aware that frequent monthly adjustments do not automatically trigger a shipment and may cause shipping delays or errors.

To help you stay on top of your orders, we will send you an automatic email reminder about 7 days before your order or ship date. If you need to modify your order or shipping date, please get in touch with our Customer Experience Team at 855-426-9500.

We do not call you each month to verify the shipping address or medications or authorize orders.

We reserve the right to deny the refund if we suspect any abuse of our refund policy.

We reserve the right to deny a refund if the product is returned to the pharmacy unauthorized, and we have the authority to destroy the medication and not return it.

If you have any questions regarding a package you have received, call our Customer Service Team at 855-426-9500 to inquire about the contents prior to opening the package.