Delivery & Shipping Policy Thank you for visiting and shopping at Question Control. The following are the terms and conditions that constitute our Delivery and Shipping Policy. Domestic Shipping Policy Shipment Processing Time All orders are processed within 5-7 business days, unless specified otherwise in the item description. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Shipstation is the primary vender for all shipping and deliveries for Questioncontrol.com. Questioncontrol.com offers USPS ground and USPS priority shipping. Shipment method Estimated delivery time Shipment cost USPS Ground 5-7 business days Varies by item weight and distance USPS Priority 4-5 business days Varies by item weight and distance Delivery delays can occasionally occur. Shipment to P.O. boxes addresses Questioncontrol.com ships to addresses within the U.S.A. Shipment confirmation & order tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes Questioncontrol.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages QuestionControl.com is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy We currently do not ship outside the U.S.

Thanks for purchasing from Question Control. We sincerely appreciate the opportunity to serve you. However, if you are unsatisfied with your purchase or have any queries, we are here to help you with that. 1. RETURN CRITERIA. (a) An item purchased must be returned at the customer's discretion within 30 calendar days from the date of the purchase. (b) All returned items must be unused and in the same condition as they were at the time of purchase. Tampered items will not be accepted and, thus, must be refrained from being returned. (c) Items must be returned in original packaging only. (d) When returning a purchased item, the original receipt of the purchase transaction must be provided along with the item. (e) Products such as strap-on harnesses or wearable items are not eligible for the Return Policy. 2. REFUND AND SHIPPING TERMS. (a) Upon the successful return of the product, Question Control shall notify of the refund status after scrutiny. (b) The customer is responsible for the shipping cost, which is not covered by the Refund Policy and will not be reimbursed by the Company. (c) However, if Question Control makes a delivery mistake or error, we will replace the item or all charges, including the total cost of purchase and shipping charges, will be refunded to the customer within 30 days of notice of the issue. (d) A refund shall only be expected upon the condition of the item returned. (e) The refunded amount shall be credited to the customer's registered account within 30 calendar days of reporting the issue. If you have any further doubts or queries, please contact us at [email protected]. We look forward to the continued opportunity to provide you with our exceptional services.