Shop policies
Processing time
The time we need to prepare an order for dispatch varies, but it usually takes between 1-3 working days.
Estimated delivery times
United Kingdown: 3-5 working days
Europe: 1-3 weeks
Rest of the world : 2-5 weeks
We’ll do my best to meet these delivery estimates, but cannot guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply in their country.
Please note if you are purchasing from outside the UK you may be charged import and customs fees at destination. Please insure you do your due diligence and research how you are affected by customs and import taxes in your country before making a purchase.
If you are in the EU you may find this helpful : https://ec.europa.eu/taxation_customs/buying-goods-online-coming-non-european-union-country_en
If you are in the USA you may find this helpful : https://www.cbp.gov/trade/basic-import-export/internet-purchases
We Gladly Accept Returns and Exchanges
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We Don't Accept Cancellations
But please contact us if you have any problems with your order.
The Following Items Can't Be Returned or Exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:
· Custom or personalised orders
· Perishable products (like food or flowers)
· Digital downloads
· Intimate items (for health/hygiene reasons)
· Items on sale
· Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
