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Thank you for your purchase! We hope you are delighted by our products, but we understand that sometimes things go wrong. RETURN PROCESS: Due to the intimate nature of our products, returns are ONLY allowed on a case-by-case basis. All returned products must be unused and still have original tags attached. In the event of our error (if the wrong product is shipped, or there is a design or manufacturing flaw in a product), AND THE PRODUCT IS UNUSED, Roseburn Design Studio will pay for return shipping. All other returns, IF ACCEPTED, must have a return authorization, and shipping and possibly a restocking fee will be paid by the customer. Any returns must be post-marked within sixteen (16) days of your receipt of the goods. Please contact us directly for a return authorization. Please be sure to mention: ⨀ The name and date on the original order. ⨀ A short description of the issue. ⨀ Whether you would prefer a refund or exchange. ⨀ The name on the original order. Roseburn Design Studio will respond within 2 days with an RMA number and detailed instructions for shipping your return. We cannot be responsible for lost, late, or damaged return shipments. Please note the following: ⨀ All orders on sale are FINAL and cannot be returned. ⨀ Returned products must be in unused, original condition, with all tags and packaging intact. ⨀ The buyer is responsible for any loss in value and shipping costs if the returned product is not in new, unused condition. If you have any questions about our products or your order, please don't hesitate to contact us at any time. We will do everything in our power to make things right. Thank you! (Last updated 6/16/2024)