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Return policy
Return and Replacement Policy for Damaged Items:
At RoyalTabula, we strive to ensure that every product you receive meets the highest standards of quality and craftsmanship. In the unlikely event that you receive a damaged or defective item, we are here to assist you with our easy returns and replacement process. Please review the following policy regarding damaged goods:
1. **Damage Notice:** Upon receipt of your order, please inspect the item carefully for any signs of damage or defects. If you find any problems with your purchase, please contact our customer service team within 24 hours of receiving your order to report the damage. We may request photographic evidence of damage to help us assess the problem.
2. **Return Authorization:** Once you report the damage to our customer service team, we will provide you with instructions on how to proceed with the return or replacement process. In some cases, we may require you to return the damaged item to us for inspection and inspection. Please wait for our confirmation and instructions before returning the item.
3. **Return Eligibility:** To be eligible for a return or replacement due to damage or defect, the item must be in its original condition and packaging. We reserve the right to refuse returns or replacements on items that show signs of misuse, neglect or intentional damage.
4. **Return Shipping** In most cases, we will provide you with a prepaid shipping label or arrange for the damaged item to be couriered from your location. Please follow our customer service instructions to ensure your return process goes smoothly and efficiently. Return shipping costs for damaged or defective items will be covered by RoyalTabula.
5. **Replacement or Refund.** Once the returned item has been received and inspected, we will issue a replacement or refund, depending on your preference and item availability. If a replacement is not possible, we will refund the full purchase price of the product, including all applicable taxes and shipping charges.
6. **Timely Resolution** We understand the inconvenience of receiving a damaged item and strive to resolve the issue as quickly as possible. Our customer service team will keep you informed throughout the return and replacement process, providing updates on the status of your request.
7. **Customer Satisfaction** Your satisfaction is our top priority and we work hard to ensure you are completely satisfied with your purchases from RoyalTabula. If you have any questions, concerns or feedback regarding our return and replacement policy for damaged items, please do not hesitate to contact us. We are here to help you every step of the way.
Thank you for choosing RoyalTabula for your. We look forward to creating a unique product that perfectly matches your style and preferences. If you have additional questions or need assistance, please do not hesitate to contact us.
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Allow up to {"from":"14","to":"21"} days lead time
Discreet shipping
