Elemi

Naturally, we want you to love your purchase, but hey, sometimes things don’t work out the way we envisaged. For that reason, we’ll give you not 14, not 100, but 365(!) days, to make sure that your new purchase meets your expectations, and beyond.

No awkward explanations, all we need to know is that you’re unhappy and we’ll sort it. Simple.

If you need help using your new toy please find the user guide for each of our toys here.

Changed Your Mind?

If you’ve changed your mind about a purchase simply let us know using the link below and we’ll share with you our UK-based address for returns. Kindly note that you will be responsible for returning any package after delivery has taken place, for ease and low cost we suggest using USPS economy. If you decide you need to return the parcel before delivery, please simply refuse the parcel at the time of delivery and ask the parcel be ‘returned to sender’.

Once your return is received, we’ll send you an email within 48 hours to let you know that we’ve received it and that your refund will be processed within 3 working days. A refund for the returned item(s) will automatically be applied to your original method of payment.

If you’d like to speed up the refund or exchange process simply email us the proof of shipping and we’ll be happy to provide a prompt refund or dispatch your updated selection(s) discussed with our team.

Please note that for health and hygiene reasons, all products of an intimate nature must be unopened (within their sterile, semi-transparent starch bag) to receive a full product refund. All packaging for our intimate toys allows you to inspect the toy’s size, feel, and settings without direct contact, so you can still get a sense of it before deciding. We’re also unable to accept returns of any liquids (lubes, toy cleaner and oils).

To ask our friendly team for help, or to commence a return please contact us here.

Something Faulty?

All our toys come with our 365-day satisfaction promise, so in the rare circumstance that you have a problem with your toy, simply let us know and our friendly customer satisfaction team will help resolve the situation for you.

Where a return is necessary due to a toy fault, damage, or an error on our part, we will cover the full cost incurred for the return. The service and cost of any return due to fault, damage or error will need to be agreed with us prior to dispatch.

As part of our promise to you we will cover the cost of any replacement necessary, including shipping at any time within the first 365 days of your purchase.

To ask our satisfaction team for help, or to report a fault, please contact us here.

Health and Hygiene

Please note that during the ongoing worldwide pandemic the safety of our customers and our team is a top priority. As such we’d like you to know that any returns sent to us are delivered to a separate geographic address from our new stock.

Have a great day.