Femina – Balance & Vitality Capsules for Women

STAMINA / FEMINA Return & Refund Policy

Return Eligibility
Due to the personal and consumable nature of our supplements, we are unable to accept returns on opened or used products.

We gladly accept returns under the following conditions:
✔ Requests made within 30 days of delivery
✔ Product is unopened, unused, and in original sealed packaging
✔ OR product arrived damaged due to shipping

Returns that do not meet these criteria are not eligible for refund.

Non-Returnable Items
For health, safety, and regulatory reasons, the following items are non-returnable:
> Opened or used supplements
> Products with broken seals
> Items missing original packaging
> Clearance or promotional items (unless damaged)
> Damaged or Defective Items

If your order arrives damaged or defective:
Contact us within 7 days of delivery
Provide:
> Order number
> Photos of damage
> Packaging photos
We will issue a replacement or refund once verified.

Return Process
To initiate a return:
Email: [email protected]
Subject: Return Request – Order #[XXXX]
Include:
> Order number
> Reason for return
> Photos (if applicable)

Once approved, we’ll provide return instructions.
Unauthorized returns may not be refunded.

Return Shipping
Customers are responsible for return shipping unless the item is defective or damaged.
We recommend using a trackable carrier.
We are not responsible for lost return shipments.

Refund Processing
Approved refunds will be issued to the original payment method:
Within 5–7 business days after receiving and inspecting the return
Shipping fees are non-refundable (unless our error)

Exchanges
We currently do not offer direct exchanges.
Please return eligible items and place a new order.

Chargebacks & Disputes
We encourage customers to contact us first so we can resolve any concerns quickly. Unauthorized chargebacks may result in account restrictions.

Contact Information
Email: [email protected]
⏱ Support Hours: Monday–Friday, 9am–5pm CST

Allow up to 48 hours for email response.