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Shop policies
To return merchandise within 7 days, CALL (818) 678-9193, and request a Return Merchandise Authorization Number*. An exchange, replacement or refund cannot be issued unless you have a Return Authorization Number. To ensure prompt processing of your return, please follow the shipping instructions below carefully.
Securely repack the merchandise in the original shipping box or other packaging that will protect merchandise from damage during shipping.
In large, bold print, clearly mark the RETURN MERCHANDISE AUTHORIZATION NUMBER* on two outside panels of the box.
Send your package prepaid and insured to:
665 Distribution Center
Attn: Returns Department
RMA # _________________
20810 Lassen Street
Chatsworth, CA 91311
We recommend you ship via UPS, FEDEX or Priority Parcel Post Insured. Always retain your return shipping information and receipt for tracking purposes. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. 665 Inc. will not be held responsible for packages lost or damaged during shipment back to 665. Return Authorization Expiration
A Return Merchandise Authorization Number is valid for 60 days from the date of issue. Please allow 2 to 4 weeks for exchanges or replacements. On credit card orders, please allow 2 billing cycles for a credit to appear on your statement for returned merchandise.
Returns are possible within 7 days after delivery.
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise (including but not limited to batteries, chargers, cables, manuals, warranty cards and/or hang tags), and must include proof of purchase will be required, a copy of the invoice/packing slip.
Shipping and processing charges from the original order will not be refunded unless the merchandise is defective, as determined by 665 in its sole discretion.
Refund will be given to original purchaser only.
Please read our "Returning Merchandise" instructions below about how to return merchandise to 665.
Non-Returnable Items
Deals, Closeouts, Discontinued, Undergarments, Cock and Ball gear, Tit Toys, Gags and Dildos are not returnable, so please be specific on sizing and select these items carefully.