F.A.Q. Why buy Platinum silicone toys? Platinum-cure silicone is the only type of silicone rubber that is considered body-safe. These toys are non-porous, long-lasting, and won't grow bacteria when cleaned and stored properly. How do I maintain my toys? Wash thoroughly with unscented dish soap and warm water after every use. If smells persist, carefully dunk toy in boiling water for 30-60 seconds to kill any bacteria and eliminate odors. Dry completely before storing in a closed container to prevent dust build-up. Do not store with non-silicone toys, and do not store in direct contact with other toys. What lubes can I use? Any type of lubricant (water-based, oil-based, silicone-based, shortening, etc) can be used with our toys. However, many silicone sex toy producers recommend against using silicone-based lubricant for fear of causing damage to the toy. In our experience, silicone lube does not cause damage to high quality platinum-cure silicone toys. However, please ensure that you wash toys immediately after use, especially if using silicone lube. We are not responsible for any damage caused to your toys, so if you want to be extra cautious, avoid using silicone-based lubricants. Can I return or exchange my purchase? Due to health concerns, toys cannot be returned or exchanged for any reason. However, if you aren't satisfied with you purchase, please contact us! We will always do our best to resolve any problems or replace any defective product. How long does shipping take? All toys are hand-made to order, so processing time will vary depending on our sale volume and other factors. We will generally try to ship each order within 2-6 business days. Do you ship internationally? We ship to many countries throughout the world! Where is my order? Once your order has been shipped please contact USPS with your tracking number if it has not arrived by the estimated delivery date. For International orders USPS transfers the package to your local post, please check with your local service for assistance. Do you ship discreetly? All orders will be shipped in plain white boxes. All items will be labeled with "KAT Shipping" in the return address. Why does the toy smell at first? All toys are thoroughly washed after production, but trace residue from silicone release agent can remain. This is that smell. Just wash the toy again with unscented dish soap and hot water, that smell will go away! Cancelations - Cancelations will be granted for any reason. However, cancelations must be requested within 6 hours of ordering. Returns - Due to the nature of the products, we cannot repack and resell any items. Therefore, we cannot accept returns or exchanges. Refunds - If a product arrives defective in any way, we will provide a full refund (less shipping charges) or a replacement product. The customer must provide photographic proof of defects in the product or products. Privacy policy: This Privacy Policy does not apply to the practices of third parties that I do not own or control. 1. Personal information To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly. 2. Why I Need Your Information and How I Use It I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services 3. Information Sharing and Disclosure Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. 4. Data Retention I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. 5. Transfers of Personal Information Outside the EU I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. 6. Your Rights If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. How to Contact Me For purposes of EU data protection law, I, Ryan Myers, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected].

Due to the adult nature of the products, we cannot repack and resell any items. Therefore, we cannot accept returns or exchanges. However, if a product arrives defective in any way, we will provide a full refund (less shipping charges) or a replacement product. The customer must provide photographic proof of defects in the product or products.