The first step when having an issue with your order is to contact the shop to see if they can help resolve the issue to your satisfaction.

PayPal Purchase Protection:

If you have tried reaching out to the shop for support on your order and they haven’t replied within 2 business days or they haven’t been able to suggest a resolution to your issue to your satisfaction you can see if your issue falls under PayPal’s Purchase Protection policy and reach out to them for assistance in your payment. PayPal Purchase Protection can be found here: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

Spicerack Support:

If PayPal was not able to provide you with the support you are looking for you can always feel free to contact Spicerack Support by submitting a help request in the link below this article and we will be happy to see what we can do to help.