As these are custom and made to order, we do not accept cancellations if we have started making your product. We sometimes make these the second they come in, and sometimes a few days later. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Germany - Verpackungsgesetz (LUCID Packaging Register): In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). Twisted Mountain, LLC is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2953219273850. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY. As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics. "Fast Shipping" explained We try to stock some of the most popular items. We ship 2 ish times a week. Some of the OMG fast shipping is someone will send in an order 5 mins before we're done packing and we'll get it in that day's shipments. Some items need made. We try to make 2-3 days a week (depends on the week's order levels). It is extremely common to make the orders the night of the day we get the order, sometimes the next night. We try to have things in the mail within 3 +/- 3 days of the order being received. On rare occasions we will have engagements, don't feel well, holiday commitments, etc that push that out but we try - and take pride in fast. Custom and personalized orders: Molds take 10-40 hours each to make production quality, and a lot of money sometimes. Can we make you a custom shape? Technically we could, but no it doesn't make sense to make one off shapes even if you paid the full price we'd charge. Can we make something custom within the existing molds? Yes. We have for example made up custom 9" colossus with suction cup for someone. There can be fees for design / print adapters, etc and we're happy to work with you on what can be done. Can we make custom marbles and pretty colors, etc - yes, we can. Happy to. We do have a proto mold process where the surface texture isn't perfect and has parting seams. We use that to check new shapes and firmness. Depending on what you're after we might be able to. Firmness: We put a lot of effort into finding the just right "squish". The vast majority of people find our squish levels perfect. Unless you know for sure you like super soft or firm, it's a good place to start with the default. Silicone feels firmer the wider it gets. Below about 1.8" diameter we use a 10A silicone. Above about 1.8 we soften the silicone so it feels like thinner 10A does. It's technically softer, but feels closer to "stock". We stock soft (00-50) and firm (20A), and will make you whatever you want. But we don't recommend small diameter things and soft unless you really want to do a lot more guiding the toy in (e.g. pushing super soft in).

Due to the intimate nature and being made custom, we do not accept returns even if unopened.