If you need to cancel your order please contact me within 2 days to let me know before I start to craft it. All orders are HAND-CRAFTED and take time to make so when ordering, please keep in mind there is a queue. Your order will take between 3-7 business days to make and send. It is important to give me accurate sizing. I STRONGLY ENCOURAGE you to write down your exact neck, ankle or wrist size for a FREE custom fitting. I always add breathing room and place your size in the middle of the span of holes/slots so that you have plenty room to adjust. I also will do sizes outside of the standard range, although certain larger sizes do a have a small fee for the extra leather used. How to Measure Your Neck Please use a soft tape measure (a.k.a. tailor’s tape) and measure your lower middle part of the neck gently with no slack in the tape. Do not leave any breathing room, but do not SQUEEZE the tape, just perfectly with no slack. Please use your native unit of measure and do not convert metric to imperial and visa versa. Please measure to the nearest 1/4 inch or 1/2 centimetre How to measure Wrists & Ankles Please use a soft tape measure (a.k.a. tailor’s tape) and measure at the narrowest points of your wrists and ankles. Just behind the wrist bone and/or just above the ankle bone. Please measure to the nearest 1/4 inch or 1/2 centimetre. How to measure Thighs Please use a soft tape measure (a.k.a. tailor’s tape) and measure at the place you intend to wear your thigh cuffs on your thighs. You can measure tightly. Closest 1/4 inch or 1/2 centimetre. I will place you in the middle holes leaning towards the outer holes so that you can tighten down over time. Thigh cuffs are meant to be worn very tight. Standard Size Chart (if you do not leave me a size) NECK SIZES 13"---15½" (33--39cm) WRIST SIZES 6"---8½" (15--21.5cm) ANKLE SIZES 8"---10½" (20--26.5cm)

If you receive an item that is damaged or defective please contact me straight away so I can arrange a return at my expense and sort the problem out for you so you are happy. Mistakes happen and I am 100% committed to rectifying any issues you may have if something is damaged or becomes defective. If you do not want the item you have bought as in you changed your mind, then all buyers must notify me of their wish to return the items within 7 days of receiving your package. Its ok if you need to time to send it back, but do get in contact with me within 7 days. Delivery confirmation will show me when you received the package. These items are hand-made and take time, they are not factory produced. I only offer refunds on Standard Sized and non-customized items. NO REFUNDS ON CUSTOMS. All returns must be in original packaging with receipts, and NOT WORN (except trying it on). If you request a special size in any of my items, and the size is wrong due to you not measuring correctly or giving me incorrect information, you will need to pay for additional costs for a new item to be made for you. i.e new leather and non-re-usable hardware from your original item. You may not return it for a refund. All returned (non damaged/non defective) merchandise will incur a re-stocking fee. The re-stocking fee is 10%. I do not work for free. For custom made items there is a NO RETURNS policy. This is due to me not being able to re-sell custom sized pieces which have been special made for you. (I am more than happy to work something out for you with a new piece) Please get your size correct! If I am in error I will pay for shipping for the item to be sent back to me and make a new item for free for you. Please ask me any questions first if you are unsure about anything, I am more than happy to help you!! Remember that all sizes are of EXACT body circumferences (i.e. neck, wrists, ankles, thighs) When you give me a size for fitting make sure you give me the EXACT size without breathing room. No shirt sizes, as they are different. If you are unsure please email me and I will help you.