The guest understands that this is an adult boutique -- these products are intended for use by consenting adults over the age of majority in their region. If asked questions, we will always try our best to help, but the best option is always to find a local class or get involved in your local community. All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information. Orders are shipped on a first-come, first-shipped basis unless previous arrangements have been made. Orders are shipped under whichever service is chosen during the order process. We do not make a cent of profit off of shipping -- have never met a vendor who did. That said, we're not Amazon -- we'll do the best we can to ship quickly, but we have no control over USPS/UPS. If a package is delayed while in their care, we'll do our best to work with them and you, to find a resolution. Orders are packaged carefully and shipped discreetly. We ship in either: PLAIN CARDBOARD tubes, BLACK PLASTIC BAGS with bubble wrap taped around the inner products, black plastic sealed boxes (for the odd shaped packages) -- or the occasional brown envelope. In all cases, the return label will be vague, such as "CK, LLC", "CK PRODUCTS", "CK / 484-791-2021", or "CK of PA". Only if we are shipping through a vendor that REQUIRES business license information (some import/export groups do, sorry guys!) will our business name be on the label. Orders which are refused by the purchaser or are shipped to a wrong address due to being given a bad address will not be reshipped -- they will be refunded, once received, less the shipping and any damage (if any has occured) to the product. We are always happy to ship "Hold at Post Office" or "Hold For Pickup" if you have previously had issues with USPS or UPS not delivering your packages. Orders which are lost/damaged/etc by the shipper -- we will work with each customer individually to the best of our ability to fulfill the insurance and make them whole again. However, if the order reads as "delivered", we will likely not be able to ship a "replacement" for you. Sorry guys, we love you all, but we're not Amazon. Our pockets aren't bulging like that.

You can always contact us for any return question at [email protected]. We have a 14-day return policy on some items, which means you have 14 days from the day you receive them to contact us for a return authorization. Our Customer Support people will be happy to authorize a return for you and give you an address to send the return to -- once received, undamaged, your order will be refunded to the original payment method. To be eligible for a return, your item must be in the same condition, unopened and unused, that you received it, unworn or unused. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address given by our Customer Support wenches, when they respond with an authorization. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. USPS and UPS are far from perfect, and if you receive a damaged product, we want to make it right on our end. Exceptions / non-returnable items Many of our types of toys and products are personal use, intimate use, or otherwise "intimate" items that can't be returned, once received. Nipple clamps, leather, sex toys, insertables - any "intimate" use item is something that cannot be returned. Yes, we understand, you swear you never even touched it, except with three gloves and a dental dam, but if we make an exception for you, we'd have to make one for everyone --- and then we'd be accepting used toys, blood tainted items and etcetera, all over the place. On these items, we can't accept returns -- and they will be marked as to whether they can be returned or not, on the item description page.