Artisan Villa

We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.

Disclaimer
ALL PRODUCTS SOLD ON ARTISAN VILLA ARE FOR NOVELTY PURPOSES ONLY

1. We take no responsibility from death or injury from the misuse of any of our products.
2. Our products are to be used responsibly and within the legal boundaries of your state, territory or country.
3. Use of our products requires you to have great deal of self-knowledge, education, communication skills, and emotional maturity in order to make the scene safe and mutually gratifying.
4. We take no responsibility or liability for damages arising from the misuse of our products.
5. Sale of our products is legal within Australian territories

Our Return/Exchange Policy

No change-of-mind refunds on sale items
We don't offer refund or exchange if you simply change your mind about a particular purchase, so please choose carefully.
Personal toys and BDSM bondage equipment are non-exchangeable. Once these types of items leave our store they are considered non-returnable. Please choose carefully as it is by law items of intimate apparel that can not be exchanged.
Due to the nature of these products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.)

Defects Product Return/Exchange Policy

We guarantee our products to be free of manufacturing defects and will accept any defective item for exchange, replacement, or store credit within 30 days of purchase.
All defects items must be physically returned via postal mail to be processed.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
We do not issue credit card refunds. Store credit only, issued in the form of a gift card sent via email.
We recommend that you use a trackable shipping service to return your item to us and that you retain proof of sending, in case of dispute.
Please note that you must cover the cost of the return shipment.
Management reserves the right to refuse an exchange when an item is not in its original condition.