BLACK BATCAVE

Who are You?
I am fashion designer, seamstress and patternmaker with over 10 years of experience, making clothes inspired by dark independent culture.

Can I return item?
I accept returns of new items. But please remember that this is small production and I sew on demand.
If You want to return the item, please contact me at the.batcave.stuff@gmail.com .
I don't accept returns for items on sale and customized items. If I list an item with a flaw there will be information about it in the product description.

When will I get my order?
I work quickly to ship your order as soon as possible. Making item takes me now around 2 weeks (not customized items - in this case contact me directly to set the time for production). Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?
I work in Lower Silesia, Poland

How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
To Poland, I ship with InPost. Everywhere else - Poczta Polska (Polish Postal Office).

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at the.batcave.stuff@gmail.com. Please note that returns will need to be sent to the following address:
BATCAVE Spółka z o.o.
ul. Pomorska 56/40
59-220 Legnica
Lower Silesia, Poland
Please make return shipment ONLY if it was agreed by our side. We do not provide a return shipping label. We are small company and don't have many returns. Items sent back to us without first requesting a return will not be accepted.
We do not accept returns for outlet items and underwear such as panties, trunks etc. Please get in touch if you have questions or concerns about your specific item.