"CTB started because I was tired of the same old narrative around sexual health.
Cliterally The Best
Based in HOVE, United Kingdom (Great Britain) · On Spicerack since 2026
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Our story
About Cliterally The Best
"CTB started because I was tired of the same old narrative around sexual health. Either so clinical you need a medical degree, or so full of shame you'd rather google at 2am than ask for help. Everyone deserves judgement free, accurate, inclusive information about their sexual health and pleasure. So I mixed my love of illustration with my background in psychosexual therapy, and built a space where you can learn, explore and get real answers. No shame, no outdated advice." - Evie (Founder)
Policies
Discreet packagingPlain packaging with privacy-first shipping details.
Shipping is FREE within the UK when you spend over £30 and we ship to Europe, USA, Australia and Canada. Please note that customers are responsible for ensuring items are permitted in their country and paying any import or customs tax/fees. We are NOT responsible for paying import duties or taxes, please do not purchase if you cannot cover this.
For US, Australian and Canadian customers we cannot ship the lube to you due to FDA laws.
Please allow 3-5 working days for your order to be shipped to you (UK). It can sometimes be quicker or slightly longer depending on the period and location.
All t-shirts are made to order to save on waste so please allow slightly longer for these to arrive, these also do not include the delivery fee.
If your order has not arrived within 2 weeks from your order date please email evie@cliterallythebest.com and I will do my best to resolve this.
See returns policy
Downloadable items will be available to you instantly and anyone from around the world can order these! ?
Return policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at evie@cliterallythebest.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at evie@cliterallythebest.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email for the address to return it to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at evie@cliterallythebest.com for questions related to refunds and returns.
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