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Shop policies
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account) after your item(s) are delivered to us. . We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
We only offer size exchanges on the same product. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
For your convenience, we offer an easy tracked return service for the below countries: ) -
You can return to Ukraine or Spain, please contact our support team via email at [email protected]
If this is not filled out correctly, your return may experience issues in processing.
We hope you are delighted with your purchase, but we will accept returns within 29 days of the receipt of your order, should you wish for an exchange or refund.
Please ensure the item(s) are in their original condition and packaging, with all tags attached, unwashed, and unworn. Ensure that briefs are tried on over your lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
All returns must be registered within 29 days of receiving your order
Please return your parcel as soon as you find out its not good enough for you
Returns from multiple orders cannot be combined
Any returns received in unsaleable condition will not be refunded and returned to the customer
If you have received a damaged or faulty item please contact our Client Experience team before returning and take photo and video
