Shipping policy
• General Disclaimers
◦ All of our models are sculpted in Monsterclay, or 3D printed, then sanded, and finished by hand. This process may lead to small imperfections or slight design differences between different sizes of the same model. These differences are considered to be purely cosmetic and do not impact use.
◦
◦ Toys considered ‘Flops’ are toys with significant defects that may affect toy care, but will not render the toy unusable. Flops include but are not limited to: significant pigment freckles, bubbles, nicks, severely over trimmed bases. These toys will be discounted in alignment with the fact that they failed to pass our quality checks.
◦
◦ Small scuffs, dents, leaning, few freckles, minute variations in firmness, and other minute differences do not count as flaws, and will not be subject to discounts, refunds, or re-pours.
◦ Toys which fail to meet our quality standards are considered flops. These toys may have excessive pigments, unintended inclusions, cuts, bubbles, or other features which may impact use or have a stronger impact on the cosmetics of a model.
• Materials
◦ Our shop exclusively uses skin-safe, 100% platinum cure silicone from Smooth-on, for casting and creating toys. Our vibrant colors come from cosmetic grade mica in addition to other body-safe pigments. We currently offer three firmness types: “Soft”- 00-30, “Medium”- 00-50, and “Firm” A-10. Please note that firmness/shore hardness differences can occur due to differences in the manufacturing processes by our silicone suppliers.
◦ Our toys are made to be body safe and easy to clean. We use 100% platinum cure silicone for all of our silicone products. Toys can be cleaned with soap and water or by boiling, though excessive boiling may eventually cause discoloration. To prevent accidental deterioration, do not use silicone-based lubes with our toys. Similarly, only store our toys with others that are made of 100% platinum cure silicone.
• Shipping Policies
◦ Shipments from our shop go out every Friday. International orders ship at the customer’s own risk, and all customs and fees are to be paid by the customer, not our shop. An order containing any non-premade items will ship all at once when the non-premade item is finished. If you would like the other items to ship first, please make two separate orders.
◦ Purchases that are comprised of premade toys will ship out within 1-2 weeks. Orders will be marked as shipped once the shipping label has been paid for and printed. There is a chance that your package may not enter the mail for up to 72 hours after the shipping label is created. ◦
◦ Shipping estimates are not guarantees of delivery.
◦ Please ensure that your address is correct to avoid items marked return-to-sender or lost packages. Any item lost not related to our error will not be replaced and re-shipped at our expense. Items marked return-to-sender will need to be sent out again, requiring another shipping fee from the buyer.
• Cart Holds
◦ We do not currently have a system in place that offers item holding. The first individual to check out will be the owner of the item(s). The easiest way to ensure a quick checkout process is to make a customer account. This allows you to set up and double-check your address before the drop occurs, and can remember your previous payment options once you’ve ordered with us. We accept the following payment types: [insert shop payment options here]
◦ We do not offer cart holds on our current system. If multiple individuals have the same item in their cart, the first to purchase the item will be the one who receives it.
◦ We do currently offer cart holds, but those holds have a time limit of 5 minutes. Once the time has run out, the item will be ‘returned to shelf’ where another individual may add it to their cart. Regardless of the hold system in place, it is best to have your payment method and address ready at the time of purchase.
• Address Changes
◦ We do not offer address changes. Please double check that your address is correct before making a purchase from us.
◦ We offer address changes within 12 hours of purchase. You must notify us via Contact Us with your order number and confirm the correct address. Any requests made outside of the 12-hour window are not guaranteed to be honored.
• Order Questions
◦ Any order questions may be directed to our Contact Us form. Title your inquiry with an order number and the closest approximation to what you’d like to know. If you need to know the shipping status, include that. Add as much detail into the body of the message as you think is needed to convey what your question is. We’re happy to work with you about any questions, comments, or concerns!
• Shop Responsibilities and Customer Responsibilities
◦ Our shop strives to create durable, beautiful works of art that serve a function. As such they are thoroughly tested for strength and durability. Having said that, don’t attempt to see how far you can pull or twist a toy and expect it to remain in perfect condition. Our products will stand up to regular use, but not abuse.
◦ To maintain a toy from us, gently wash with soap and water or boil them. Toys with specialty pigments and materials (Such as Near Clear silicone or color-changing) may lose some of their vibrance after long exposure to the sun or boiling. Toy storage is the responsibility of the customer, but we advise storing our toys only with others you know are made of 100% platinum cure silicone.
• Toy Care
◦ Carefully look over your item as soon as it’s received and still in the bag. Minor differences or imperfections are to be expected due to the hand-made nature of our products, but larger undocumented flaws need to be addressed. We can only help if your product is still in its original, unopened packaging.
◦ After unpacking your new toy, it might have a ‘tacky’ or sticky feel to it. This is especially present with Super Soft (00-20) toys. Toys are washed before we send them out, but we advise cleaning them again before use to ensure any residual substances are removed.
◦ The easiest way to clean your toy is by using soap and water or by boiling them. Some toys do use special pigments or materials that cannot be boiled, however. For those materials we advise soaking the toy in a 1% bleach solution or by using rubbing alcohol. NEVER boil bleach.
◦ When it comes to toy storage and use, we advise storing your toys only with toys you know are made of 100% platinum cure silicone. In that vein, only use non-silicone-based lubricants. Toys may leave a mark if left on an unfinished wood, glass, or particle board surface. Some types of glass have been treated with a finish that can cause damage to your toys, so testing glass before placing your favorite piece on it may be beneficial.
• Customer Information/Data Protection
◦ Please note that by visiting our site we will collect certain information about your device, your interaction with the site itself, and information used to process your purchases. “Personal Information” by our definition is any information which may be used to identify an individual. When you order through any device, we may be able to see your web browser, IP address, search terms, which sites or products you view, and how you interact with our Site. These pieces of information are used to load the Site as well as provide analytics to our host to optimize site performance.
◦ Personal information such as your name, billing address, shipping address, payment information (including card numbers), email address, and phone number are collected to fulfill your order(s). This information is needed in order for us to perform an exchange of goods and services. The information is sourced directly from you. When an order is placed through the Site, we will retain this personal information for our records.
◦ All of our models are sculpted in Monsterclay, or 3D printed, then sanded, and finished by hand. This process may lead to small imperfections or slight design differences between different sizes of the same model. These differences are considered to be purely cosmetic and do not impact use.
◦
◦ Toys considered ‘Flops’ are toys with significant defects that may affect toy care, but will not render the toy unusable. Flops include but are not limited to: significant pigment freckles, bubbles, nicks, severely over trimmed bases. These toys will be discounted in alignment with the fact that they failed to pass our quality checks.
◦
◦ Small scuffs, dents, leaning, few freckles, minute variations in firmness, and other minute differences do not count as flaws, and will not be subject to discounts, refunds, or re-pours.
◦ Toys which fail to meet our quality standards are considered flops. These toys may have excessive pigments, unintended inclusions, cuts, bubbles, or other features which may impact use or have a stronger impact on the cosmetics of a model.
• Materials
◦ Our shop exclusively uses skin-safe, 100% platinum cure silicone from Smooth-on, for casting and creating toys. Our vibrant colors come from cosmetic grade mica in addition to other body-safe pigments. We currently offer three firmness types: “Soft”- 00-30, “Medium”- 00-50, and “Firm” A-10. Please note that firmness/shore hardness differences can occur due to differences in the manufacturing processes by our silicone suppliers.
◦ Our toys are made to be body safe and easy to clean. We use 100% platinum cure silicone for all of our silicone products. Toys can be cleaned with soap and water or by boiling, though excessive boiling may eventually cause discoloration. To prevent accidental deterioration, do not use silicone-based lubes with our toys. Similarly, only store our toys with others that are made of 100% platinum cure silicone.
• Shipping Policies
◦ Shipments from our shop go out every Friday. International orders ship at the customer’s own risk, and all customs and fees are to be paid by the customer, not our shop. An order containing any non-premade items will ship all at once when the non-premade item is finished. If you would like the other items to ship first, please make two separate orders.
◦ Purchases that are comprised of premade toys will ship out within 1-2 weeks. Orders will be marked as shipped once the shipping label has been paid for and printed. There is a chance that your package may not enter the mail for up to 72 hours after the shipping label is created. ◦
◦ Shipping estimates are not guarantees of delivery.
◦ Please ensure that your address is correct to avoid items marked return-to-sender or lost packages. Any item lost not related to our error will not be replaced and re-shipped at our expense. Items marked return-to-sender will need to be sent out again, requiring another shipping fee from the buyer.
• Cart Holds
◦ We do not currently have a system in place that offers item holding. The first individual to check out will be the owner of the item(s). The easiest way to ensure a quick checkout process is to make a customer account. This allows you to set up and double-check your address before the drop occurs, and can remember your previous payment options once you’ve ordered with us. We accept the following payment types: [insert shop payment options here]
◦ We do not offer cart holds on our current system. If multiple individuals have the same item in their cart, the first to purchase the item will be the one who receives it.
◦ We do currently offer cart holds, but those holds have a time limit of 5 minutes. Once the time has run out, the item will be ‘returned to shelf’ where another individual may add it to their cart. Regardless of the hold system in place, it is best to have your payment method and address ready at the time of purchase.
• Address Changes
◦ We do not offer address changes. Please double check that your address is correct before making a purchase from us.
◦ We offer address changes within 12 hours of purchase. You must notify us via Contact Us with your order number and confirm the correct address. Any requests made outside of the 12-hour window are not guaranteed to be honored.
• Order Questions
◦ Any order questions may be directed to our Contact Us form. Title your inquiry with an order number and the closest approximation to what you’d like to know. If you need to know the shipping status, include that. Add as much detail into the body of the message as you think is needed to convey what your question is. We’re happy to work with you about any questions, comments, or concerns!
• Shop Responsibilities and Customer Responsibilities
◦ Our shop strives to create durable, beautiful works of art that serve a function. As such they are thoroughly tested for strength and durability. Having said that, don’t attempt to see how far you can pull or twist a toy and expect it to remain in perfect condition. Our products will stand up to regular use, but not abuse.
◦ To maintain a toy from us, gently wash with soap and water or boil them. Toys with specialty pigments and materials (Such as Near Clear silicone or color-changing) may lose some of their vibrance after long exposure to the sun or boiling. Toy storage is the responsibility of the customer, but we advise storing our toys only with others you know are made of 100% platinum cure silicone.
• Toy Care
◦ Carefully look over your item as soon as it’s received and still in the bag. Minor differences or imperfections are to be expected due to the hand-made nature of our products, but larger undocumented flaws need to be addressed. We can only help if your product is still in its original, unopened packaging.
◦ After unpacking your new toy, it might have a ‘tacky’ or sticky feel to it. This is especially present with Super Soft (00-20) toys. Toys are washed before we send them out, but we advise cleaning them again before use to ensure any residual substances are removed.
◦ The easiest way to clean your toy is by using soap and water or by boiling them. Some toys do use special pigments or materials that cannot be boiled, however. For those materials we advise soaking the toy in a 1% bleach solution or by using rubbing alcohol. NEVER boil bleach.
◦ When it comes to toy storage and use, we advise storing your toys only with toys you know are made of 100% platinum cure silicone. In that vein, only use non-silicone-based lubricants. Toys may leave a mark if left on an unfinished wood, glass, or particle board surface. Some types of glass have been treated with a finish that can cause damage to your toys, so testing glass before placing your favorite piece on it may be beneficial.
• Customer Information/Data Protection
◦ Please note that by visiting our site we will collect certain information about your device, your interaction with the site itself, and information used to process your purchases. “Personal Information” by our definition is any information which may be used to identify an individual. When you order through any device, we may be able to see your web browser, IP address, search terms, which sites or products you view, and how you interact with our Site. These pieces of information are used to load the Site as well as provide analytics to our host to optimize site performance.
◦ Personal information such as your name, billing address, shipping address, payment information (including card numbers), email address, and phone number are collected to fulfill your order(s). This information is needed in order for us to perform an exchange of goods and services. The information is sourced directly from you. When an order is placed through the Site, we will retain this personal information for our records.
