Empresses New Clothes

Ready to ship items are shipped within the week & custom items vary (processing times in listings). If yu have a specific deadline let me know, we can work around it.

All items are shipped in a plain brown box with vague customs description. Return address has my name, not the shop name.

Non-Custom Items:
We accept returns on non-custom pieces within 14 days of delivery. Items must be unworn, in original condition.

Custom Items:
Custom orders are final sale by default, but I know that customization can vary. If there’s an issue or concern with your custom piece, please reach out — I’ll assess returns or adjustments based on the complexity and level of customization.

Repairs & Alterations:
We offer repair and alteration services for both custom and standard pieces. Just get in touch and we’ll talk you through the process.

If we’ve made an error in crafting or fulfilling your order, let us know within 14 days of delivery. We’ll cover return shipping and make it right.

Questions? Curious about a fit before you order? Just ask — we’re happy to help before or after your purchase.