Before 7 Days: Risk-Free Guarantee
Cancellation
You may cancel your order within 24 hours before it ships by contacting us at [email protected]. Orders are usually processed within 1–2 business days and cannot be canceled once shipped.

Try It Out
Use your Honey Play Box product for up to 7 days after receiving it

Not Satisfied?
• You can request a refund, exchange, or store credit.
• We’ll help you find a better product match if needed.

Return Shipping
Customers are responsible for return shipping fees unless the product is defective or incorrect.

How to Start a Return
1. Contact [email protected] with your order number and reason for return.
2. We’ll guide you through the return process.

After 7 Days: Standard Returns Policy
Unopened Items
• Eligible for return within 365 days (Product Warranty) of purchase.
• You can request a refund, exchange, or store credit.
• Items must be unused, sealed, and in their original packaging. Opened or used items will not be accepted or refunded.
• Return address: 14225 Telephone Ave, Chino, CA 91710, United States.

Opened Items
• Opened items after 7 days are non-returnable and non-refundable unless they are defective or damaged.
• Health and safety regulations prohibit the return of opened items unless defective.

Defective or Damaged Products
Contact us within 365 days (Product Warranty) of purchase.
· We'll provide a free replacement, or a full refund-your choice.

Return Shipping
• Customers are responsible for return shipping fees unless the product is defective or an incorrect item was sent.

Non-Refundable Items
Opened or used products (unless defective/damaged).

Refund Process
1. Once we receive and inspect your return, we’ll notify you of the approval status.
2. Approved refunds are processed within 5-7 business days to the original payment method.

How to Start a Return
1. Email us at [email protected] with your order number and reason for return.
2. Follow the instructions provided to complete your return.

Your satisfaction is our top priority.
Shop confidently and let us make every experience seamless and enjoyable!
If you have any questions about our 7-Day Risk-Free Guarantee, returns, or refunds, email us at [email protected].