Jaranto

Return & Exchange PolicyThank you for shopping with us! Because we specialize in intimate apparel and lingerie, health and hygiene regulations are our top priority. Please read our policy carefully before making a purchase.1. Eligibility for Returns & ExchangesDue to the intimate nature of our products, returns and exchanges are only accepted under the following strict conditions:The item must be completely unworn, unwashed, and undamaged.All original tags, packaging, and hygiene liners must be intact and attached.Items showing any signs of wear, scent (perfume, deodorant, smoke), or pet hair will be rejected and sent back at the buyer's expense.2. Non-Returnable ItemsFor health and safety reasons, we cannot accept returns or exchanges on:Panties, thongs, bodysuits, and crotchless items.Custom-made, made-to-order, or personalized lingerie.Items purchased on clearance or final sale.3. Return WindowYou must contact us via Spicerack messages within 14 days of delivery to request a return or exchange. Once approved, the item must be shipped back to us within 7 days of the approval date.4. Return Shipping & FeesBuyer's Responsibility: Buyers are responsible for return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.Original Shipping: Original shipping fees are non-refundable.5. Damaged or Incorrect ItemsIf you received a defective, damaged, or incorrect item, we sincerely apologize! Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.6. How to Start a ReturnSend us a message directly through Spicerack with your order number.State the reason for your return and whether you prefer a refund or an exchange (if applicable).Wait for our confirmation and return shipping instructions.