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LAVA
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Shipping Policy:
-Orders are typically processed within 1-3 business days
-Orders placed on weekends or holidays will be processed on the next business day
-Delivery times may vary based on carrier delays, weather, holidays or destination
-Customers are responsible for providing accurate shipping information at checkout. Lava is not responsible for delays or lost packages resulting from incorrect addresses
Product Use & Safety:
Please read all product labeling and instructions before use.
-Discontinue use if irritation occurs
-Keep out of reach of children
-Consult your healthcare provider if you have concerns regarding product use
-Individual results may vary
Lava formulates high quality sexual wellness products, they are not intended to diagnose, treat, cure or prevent any disease or diagnosis.
Order Changes & Cancellations:
Because we process orders quickly, order changes or cancellations cannot be guaranteed.
If you need assistance with an order:
-Contact us as soon as possible after placing the order and we will do our best to accommodate requests before the order ships.
Lost or Stolen Package:
Once an order has been marked delivered by the carrier, Lava is not responsible for lost or stolen packages. If you believe your package was lost:
-Verify your shipping address listed at checkout
-Check with neighbors or household members
-Contact the shipping carrier
Discreet Shipping:
We understand the importance of privacy. All Lava orders are shipped in discreet packaging without product descriptions visible on the exterior of the package.
Contact Us:
Questions? We're here to help.
Please contact us at: [email protected]
Our Promise:
At Lava, we are committed to creating intimate wellness products that are safe, effective, luxurious and designed to support comfort, confidence and connection. Thank you for supporting us.
-Orders are typically processed within 1-3 business days
-Orders placed on weekends or holidays will be processed on the next business day
-Delivery times may vary based on carrier delays, weather, holidays or destination
-Customers are responsible for providing accurate shipping information at checkout. Lava is not responsible for delays or lost packages resulting from incorrect addresses
Product Use & Safety:
Please read all product labeling and instructions before use.
-Discontinue use if irritation occurs
-Keep out of reach of children
-Consult your healthcare provider if you have concerns regarding product use
-Individual results may vary
Lava formulates high quality sexual wellness products, they are not intended to diagnose, treat, cure or prevent any disease or diagnosis.
Order Changes & Cancellations:
Because we process orders quickly, order changes or cancellations cannot be guaranteed.
If you need assistance with an order:
-Contact us as soon as possible after placing the order and we will do our best to accommodate requests before the order ships.
Lost or Stolen Package:
Once an order has been marked delivered by the carrier, Lava is not responsible for lost or stolen packages. If you believe your package was lost:
-Verify your shipping address listed at checkout
-Check with neighbors or household members
-Contact the shipping carrier
Discreet Shipping:
We understand the importance of privacy. All Lava orders are shipped in discreet packaging without product descriptions visible on the exterior of the package.
Contact Us:
Questions? We're here to help.
Please contact us at: [email protected]
Our Promise:
At Lava, we are committed to creating intimate wellness products that are safe, effective, luxurious and designed to support comfort, confidence and connection. Thank you for supporting us.
