Intense Secret - Return Policy

We want you to love every purchase from Intense Secret. If for any reason you're not completely satisfied, please review our return policy below:

Eligibility for Returns

Due to the intimate nature of our products, only unopened, unused items in their original, sealed packaging are eligible for return.

Returns must be initiated within 14 days of receiving your order.

For hygiene and safety reasons, we cannot accept returns of opened or used items.

Defective or Incorrect Items

If you receive a defective product or an item that is different from your order, please contact us within 7 days of delivery.

How to Request a Return

Email our support team at [email protected] with your order number, a description of the issue, and photos if applicable.

Our team will guide you through the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Non-Returnable Items

Opened or used products

Clearance or sale items

Gift cards

Thank you for trusting Intense Secret. Your satisfaction — and your privacy — are our passion.