Relaxcation

Relaxcation Shop Policies

Welcome to Relaxcation! We are dedicated to providing you with high-quality, natural hair care products. Please take a moment to read our shop policies to ensure a smooth shopping experience.

Shipping:

Processing Time: Orders are typically processed within 1-3 business days.
Shipping Time: Standard shipping usually takes 3-7 business days within the United States. International shipping times may vary.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number.
Return Policy:

Eligibility: Items must be returned within 14 days of delivery. Products must be unused, in their original packaging, and in the same condition as received.
Process: To initiate a return, contact our customer service team at [Customer Service Email] with your order number and reason for return. Once approved, you will receive instructions on how to return the items.
Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original payment method within a certain number of days.
Exchanges: We only replace items if they are defective or damaged. For exchanges, please contact us at [Customer Service Email].
Non-Returnable Items: Gift cards and sale items are not eligible for return.
Payment:

We accept all major credit cards, PayPal, and other secure payment methods.
Payment is due at the time of purchase.
Privacy Policy:

Your privacy is important to us. We do not share or sell your personal information. All transactions are secure and encrypted.
Customer Service:

If you have any questions or concerns, please contact us at [Customer Service Email]. We aim to respond to all inquiries within 24 hours.
Thank you for shopping with Relaxcation! We hope you enjoy our natural hair care products.

Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of delivery.

Return Policy Details:
Eligibility:
Items must be returned within 14 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.

Process:
To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and reason for return.
Once your return is approved, you will receive instructions on how to send the items back to us.

Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please, contact us.

Non-Returnable Items:
Gift cards
Sale items (if applicable)
For any questions or concerns about our return policy, please contact our customer service team. Thank you for shopping with us!