Scentual Relaxation

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Factors outside of our control, such as COVID-19, may, at times, delay our production times. We'll notify you right away if any such delays to our production of your order do occur.

Once a product has been shipped, we cannot control how quickly the carrier delivers your item to you. Consider purchasing in advance for special occasions and well in advance during the holiday season, to ensure that you receive your order exactly when you need it.
Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Free domestic shipping on all orders, international orders pay full shipping price.

All sales are final. We may offer an exchange on a case by case basis.

To be eligible for an exchange, your item must be in the same condition that you received it, unburned, unmelted, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at scentual.relaxation@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. The shipping cost for sending the product back to us will be paid by the buyer, we'll cover the new item's postage. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at scentual.relaxation@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you need to reach out to us regarding damages or defects relating to your order, please attach photos to your email and send them to scentual.relaxation@gmail.com. This allows us to help you resolve the issue as quickly as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. If approved, we'll reach out to you and get to work right away on creating just the right thing for you.